Return Policy
Return & Refund Policy
Thank you for shopping with Let it Snow & Sparkle. We want you to be happy with your purchase. If you are not completely satisfied with your purchase, we're happy to help with an eligible return or exchange.
1. Return Period
We accept eligible returns and exchanges requested within 30 days of the date your order was delivered.
Please contact us before sending an item back so we can provide return instructions.
2. Return Eligibility
To be eligible for a return or exchange, an item must generally:
- Be returned within 30 days of delivery
- Be unused and in its original condition
- Be in its original packaging, when applicable
- Include original accessories, tags, and materials, when applicable
- Not show unreasonable signs of use, damage, alteration, or wear
We want to make the return process as easy as possible and will review each return fairly.
3. No Restocking Fee
We do not charge a restocking fee for approved returns or exchanges.
4. Damaged, Defective, or Incorrect Items
Please contact us as soon as possible if your order:
- Arrives damaged
- Is defective
- Contains the wrong item
- Is missing an item
Please provide your order number and, when applicable, clear photographs showing the product, packaging, shipping label, and damage.
If the issue is the result of an error on our part or damage that occurred during shipping, we will work with you to provide an appropriate replacement, exchange, or refund.
Please contact us before returning a damaged, defective, or incorrect item so we can provide return instructions.
5. Return Shipping
For a standard return or exchange that is not the result of an error on our part, the customer is responsible for return shipping costs.
If the return is due to receiving a damaged, defective, incorrect, or missing item, we will work with you regarding the appropriate return shipping arrangements.
Original shipping charges are generally non-refundable unless otherwise required by applicable law or the issue resulted from an error on our part.
We recommend using a trackable shipping service when returning an item.
6. How to Request a Return or Exchange
To request a return or exchange, please contact us with:
- Your name
- Order number
- Item(s) you would like to return or exchange
- Reason for the return or exchange
- Photographs, if the item is damaged, defective, or incorrect
Contact us at:
Email: letitsnowandsparkle@gmail.com
Phone: (725) 221-5572
Please wait for return instructions before shipping your item.
7. Exchanges
We are happy to offer exchanges for eligible items within 30 days of delivery.
If you would like a different item, size, color, or product, please contact us before returning your original item.
If the replacement item has a different price, we will work with you to determine any applicable difference in price.
8. Refunds
Once your returned item is received and inspected, we will process your approved refund.
Approved refunds will generally be issued to the original payment method.
Depending on your bank, credit-card company, or payment provider, it may take additional time for the refund to appear in your account after we process it.
We do not charge a restocking fee.
Original shipping charges are generally non-refundable unless otherwise required by applicable law or the return is due to an error on our part.
9. Promotional Discounts and Coupon Codes
If a returned purchase included a promotional discount or coupon, the refund will generally be based on the actual amount paid for the returned item.
Coupons, promotional discounts, and promotional credits are not refundable or redeemable for cash.
If a return causes an order to no longer qualify for a promotion, we reserve the right to adjust the refund to reflect the terms of that promotion.
10. Holiday Purchases
Because many of our products may be purchased as holiday gifts, we may occasionally offer special holiday return or exchange periods.
If an extended holiday return period is offered, the applicable dates and requirements will be clearly communicated on our website, product page, promotion, receipt, or order information.
Unless a specific holiday extension is announced, the standard 30-day return period applies.
11. Refused or Undeliverable Packages
If a package is refused, returned to us because of an incorrect or incomplete address, or otherwise becomes undeliverable due to information provided by the customer, additional shipping charges may apply.
If the package is returned to us, we will contact you regarding available options.
Any applicable refund will be processed after the package is received and reviewed.
12. Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.
Once an order has been processed or shipped, cancellation may no longer be possible, and the standard return policy may apply.
13. Changes to This Return Policy
We may update this Return & Refund Policy from time to time.
When changes are made, we will update the “Last Updated” date at the top of this page.
The policy in effect at the time of your purchase will generally apply to that purchase, subject to applicable law.
14. Contact Us
If you have questions about a return, refund, exchange, or this policy, please contact us:
Let it Snow & Sparkle
1452 W Horizon Ridge Pkwy, Suite 209
Email: letitsnowandsparkle@gmail.com
Phone/Text: (725) 221-5572
Website: LetitSnowandSparkle.com
